Terms and conditions of Sale.
At Painted Ponies everything is hand painted to an individual specification and so once an order has been placed and paid for work will not commence untill 7 days later, this gives you the customer the time to cancel the order and to receive a full refund.
Please allow up to 21 days after this time for your item to be completed and posted, if an item is required urgently of course I will do my utmost to complete the item on time, in this instance please contact me with the specific date.
Once the 7 days have elapsed and work has begun on the order and a cancellation is requested then only a part refund can be offered.
If your item arrives damaged please notify Painted Ponies by phone or by email so that arrangements for the return of the damaged item can be made. Once the damaged item has been returned a replacement can then be posted out as soon as possible.
